TERMS & CONDITIONS
Rustic Rascal Papercraft reserves the right to change these terms and conditions at any time. Once an order is placed with Rustic Rascal Papercraft, you have signified your acceptance to be bound by the latest terms & conditions. These were last updated 15th October 2020 and are subject to review in May of every year.
Cancellations/ Returns/ Exchanges
You have 24 hours after placing an order to cancel at no cost. After this 24 hour period, I generally don’t accept cancellations unfortunately, and refunds won't normally be given for cancellations made after 24 hours. The reason for this is because I will start prepping your items and/or order in the supplies to make your order 24 hours after your order is placed, and I can't refund once I've paid for supplies and/or work has begun (my time isn't free). But please contact me if there is a problem with an order that you’ve placed to see what we can work out.
Unfortunately, because of the nature of certain items, unless the following orders arrive damaged, defective, or the wrong item arrives, I won’t be able to accept returns or exchange requests for:
o Customised, personalised or bespoke orders
For damaged, defective, returnable items however, please contact me within 14 days of delivery with photographs of the issue. Ship back to me within 30 days of delivery. This is if your actual stationery inside the parcel has arrived below standard. Photo proof on arrival is compulsory.
Buyers are responsible for return shipping costs of all other orders eligible for returns (eligible items are when your item arrives damaged, defected or if the incorrect item arrives, photo evidence required)
If you simply change your mind and wish to exchange a non-personalised item which you’re able to send back to me in new condition this is ok. I accept this and will exchange for an item of the same value or of higher value where you pay the shortfall providing you pay for the return postage and it is returned to me in new condition.
Rustic Rascal’s main shipping provider is Royal Mail.
Shipping is 1st class as standard, at an additional charge of £1.50 for all orders under £30. Free 1st class shipping will apply when you spend over £30. Large orders will require a signature on delivery.
Note that the following Processing Timeframes are purely for me processing your items until I dispatch them. Shipping times are to be factored in thereafter.
Non-personalised, standard items - 2-3 working days normally*
Personalised, Pre-existing items (E.g. a ready-made design which you personalise with details like a name and date) - 5 working days normally, up to 10 working days at the very latest during busy periods*
Custom Items (e.g. designed bespoke, specifically for your occasion. Like a portrait or a pet themed card) - No fixed timeframe can be specified due to the nature of bespoke work. It depends on the size and complexities of the request. Minimum 10 working days though. Likely to be a bit longer during busy periods. Bespoke timeframes will be agreed upon with Rachael in advance, if you're ordering way in advance of the occasion then you'll be asked to confirm what date you want to receive the item by, then you'll be booked in for a slot at nearer your date, your 10 working days timeframe wouldn't start until the beginning of your slot.*
Wedding Items, for larger orders like save the dates and invitations, 10 working days minimum. Invites however are likely to take nearer 20 working days (4 weeks) I may take more or less time depending on your order quantities; if you're having a small wedding with only 20 invites this might take me the 10 days as opposed to larger weddings with say 80 invites I’d need more like 6 weeks for this. As detailed in the Custom Items section, no fixed timeframe can be applied to all, you'll be kept posted on an individual basis.*
• “Why does it take so long?” – I hear ya!
Firstly I have another part time day job which writes off 2 full days of the week.
The other days I juggle all kinds of orders from kids birthdays and wedding invites, to digital design and branding/logo requests, to small business stationery like business cards and stickers.
I handmake your items entirely in-house, on my own. There's no big team of staff. Its literally me in my pjs. And by handmaking, I'm talking designing, printing, handcutting, sticking, quality checking and packing your items. (Don't forget the client consultations, ordering in supplies, bookkeeping, post office runs, website maintaining!)
*Please also note that these timeframes are providing everything is running smoothly. If i’m having stock or printing drama, or I’m off ill for example and I need longer, you’d be kept posted of any unexpected delays on an individual basis.
Overall designs are copyright of Rustic Rascal Papercraft. You, or a third party, cannot copy or reproduce designs in any way and claim them as your own. It takes a lot of time, brain power and imaginative creativity for makers like me to create the things we make, so please be respectful. In the same way that Rustic Rascal will never copy or reproduce anyone else’s work, even if this is requested of me.
I’m happy for you to show me pictures of other things you have seen online, however I will never directly copy anything for you, please buy from the original creator. Happy to take some inspiration from it and create you something unique if you are open to that though.
Some Rustic Rascal items are derivative works, meaning fonts/graphics featured within some overall designs may be used under a commercial licence, purchased by Rustic Rascal Papercraft and should, therefore, not be used or re-produced without prior consent of the creator of such font/graphic. Rustic Rascal Papercraft does not claim to own or hold copyright over these individual, unflattened elements.
Some of Rustic Rascal Papercraft’s handcrafted items feature small or detachable parts (including stick-on embellishments or ribbon/string, for example). It is the buyer's responsibility to ensure these are kept out of reach of children and animals. Rustic Rascal Papercraft accepts no accountability for any harm caused due to detachable parts being undone or becoming loose and potentially unsafe through the unintended use of their products. The same applies to any fire or damage caused to a property as a result of the unintended use of Rustic Rascal Papercraft’s items.
Similar to the above, Rustic Rascal Papercraft accepts no accountability for any data theft that may occur from the misplacement or careless storage of one of my handmade items which contains personal information… For example, say I make your wedding invites, but you or one of your wedding guests leaves an invite laying open in a café, showing your address and mobile number on the rsvp section, and your data is compromised this way, that’s not Rustic Rascal’s responsibility. Neither would I be accountable if your invites fell out of a shipping van in transit and blew all over the M8. You get the drift.
Because each piece of stationery is handmade and handcut to size individually, sometimes finishes, colours and textures can vary slightly and may not be 100% identical, however, I will do the best I can with my human hands to make orders of large volumes have as close to 100% uniformity as possible, I can’t guarantee this though. E.g. if you were to stack up business cards all handcut by me, the edge of the stack may not appear or feel completely flush, but all the cards individually will be top notch!
Some colours on screen may appear slightly different to the colour in person. Two reasons for this – 1. the screen you use and your brightness/blue filter settings will affect how an image appears online, think about it, for you and I to both be seeing the exact same thing right now we’d have to be using the same device AND have our brightness and blue light filters set at the same level… quite unlikely eh?! and 2. Laser printing on recycled materials can sometimes affect the colours slightly, making them fractionally darker at times due to increased absorbency. I advise ordering samples where possible to avoid disappointment!
There are a few services i cannot offer, such as printed tissue paper, printed postal packaging boxes, shiny foiled inks or spot uv printing for example. Further information regarding the services I can/cannot provide can be found in my FAQ section on the website www.rusticrascalpapercraft.co.uk.
No cash or cheques please!
For personalised/custom orders, please ensure the information you supply for your stationery is the final draft and has been checked thoroughly by yourselves for spelling errors first. You will then be asked to approve proofs as well for the avoidance of Rustic Rascal Papercraft being held accountable for any clerical errors to the details. Check your proofs thoroughly! Where Rustic Rascal Papercraft has made a genuine mistake after you’ve approved a proof (remember, I’m just a human being!), replacement items will be sent at no extra cost or an appropriate refund will be given, whichever the buyer prefers. E.g. if the proofs were all fine, but I make a clerical error after and delete a character just before hitting print, then I’d definitely refund or replace your item… that’s my butter fingers fault! However, I won’t replace or refund if the mistake was missed by the buyer at proof approval stage. If the proofs are approved with the mistake in it… sorry but it’s tough titties! My blunder = out of my pocket. Your blunder = out of your pocket. That’s why I ask you to check them thoroughly.
Proofs are free of charge and I don’t state a maximum amount, as long as we’re sensible about it. Please be reasonable with my time and try to be decisive!
You agree to Rustic Rascal Papercraft using images of your order to promote the service online and across social media platforms. If you do not consent to pictures of your order being shown online, you must confirm this with Rachael during the order process via email/message. I will not post spoilers where the date of an event is obvious on the stationery, and I will pixelate any spoiler details on images that I'm too excited not to share in advance of your event taking place!
Please familiarise yourself with Rustic Rascal Papercraft's Privacy Notice below.
What/Who is Rustic Rascal Papercraft
Rustic Rascal Papercraft is a small sole-trading business, based in Galashiels in the Scottish Borders, selling custom-designed and hand-crafted stationery for small businesses and special occasions, with a particular focus on eco-friendly practice. Rustic Rascal Papercraft is ran entirely by Rachael Kerr, the owner.
What Information is collected
In order for Rustic Rascal Papercraft to offer you a service, respond to your enquiry, or fulfill your order, you provide me with personal data including but not limited to:
your full name
contact details such as email address and/or telephone number
the details of the item that you’re ordering
You may also choose to provide me with additional personal information. Generally, Rustic Rascal Papercraft shouldn’t require or request any more than information that what is listed here, however you are welcome to provide Rustic Rascal Papercraft with extra info if you wish to do so, this is your choice.
Why Rustic Rascal Papercraft Needs Your Information and How It Is Used
Rustic Rascal Papercraft relies on a number of legal bases to collect, use, and share your information, including:
As needed to provide its’ services, such as using your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may withdraw at any time, if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. Rustic Rascal Papercraft uses your information to provide the services you requested and in its’ legitimate interest to improve its’ services
Information Sharing and Disclosure
Information about Rustic Rascal Papercraft customers is important to the business. Rustic Rascal Papercraft may share your personal information for very limited reasons and in limited circumstances, and only ever to fulfil business needs, as follows:
Rustic Rascal Papercraft engages certain trusted third parties to perform functions and provide services to its online stores, for example Royal Mail. Rustic Rascal Papercraft will share your personal information with these third parties, but only to the extent necessary to perform its services, such as displaying your name and postal address on your shipment parcel in order for Royal Mail to deliver your order to you.
If Rustic Rascal Papercraft sells or merges the business in future, Rustic Rascal Papercraft may be required to disclose customer information as part of that transaction, only to the extent permitted by law.
Compliance with laws
Rustic Rascal Papercraft may collect, use, keep, and share your information if it has a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests;(b) enforce agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of customers, or others.
You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are as follows:
You may have the right to access and receive a copy of the personal information Rustic Rascal Papercraft holds about you by making contact using the contact information below.
Change, restrict, delete
You may also have rights to change, restrict the use of, or delete your personal information held by Rustic Rascal Papercraft. Except in exceptional circumstances (like where Rustic Rascal Papercraft is required to store data for legal reasons), Rustic Rascal Papercraft will generally delete your personal information upon request.
You can object to (i) the processing of some of your information based on legitimate interests and (ii) receiving marketing messages from Rustic Rascal Papercraft after providing your express consent to receive them. In such cases, Rustic Rascal Papercraft will delete your personal information unless Rustic Rascal Papercraft have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Rustic Rascal Papercraft aims to directly resolve all complaints about how your personal information is handled. Please make contact as per below if you have any concerns. You also have the right to make a complaint with the Information Commissioner's Office, who can be contacted by post at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. By phone on 0303 123 1113 (local rate) or 01625 545 745. Visit their website for more information at – www.ico.org.uk/concerns.
For purposes of Data Protection law, I, Rachael Kerr trading as Rustic Rascal Papercraft, am the Data Controller of your personal information. If you have any questions or concerns regarding your personal data, you can contact via email at